General terms and conditions

Renter’s personal requirements:Renter must have held a full driving license for a minimum of 3 years. Minimum driver’s age – 23 year, Identity Documents (ID card, passport, credit card)

Rental period:Minimal rental period: 24 hours. If the vehicle is returned after the end of the period without notice in advance, the Renter will be charged as follow: until 1 hour – free of charge; 1-4 hours – rate for half day; 4 hours and more – rate for a whole day.

Method of payment:Acceptable credit cards: Visa, MasterCard, Maestro, Borica or payment in cash. The Renter must leave security deposit which is different for the different car groups.
Insurance:

- Super CDW (Super Collision Damage waiver):Fully removes the renter’s liability in case of damage to the vehicle (zero excess). Does not cover damage to tires, wheels, windshield and undercarriage.

- Super TP (Super Theft Protection): Fully removes the renter’s liability in case of theft of the vehicle. Super TP is only valid if the clients provides a protocol for the theft of the vehicle from the Police authorities and if the vehicle`s documents and keys are returned.

Please note: In case of damage or theft of the vehicle the Renter is obligated to provide all needed documents/protocols from the Police authorities. Otherwise the Renter is liable for the full amount of the respective damages or the full insurance amount in case of total loss or theft. The renter is fully liable for partial theft, loss of parts, accessories. Super TP does not cover partial theft, loss of parts and accessories.

Lost vehicle documents/keys: A fine of 100 € applies (incl. loss of CD/Radio panel).
The interior of the vehicle is not included in the insurances and waivers.
Fuel:The vehicle is expected to be returned with the same quantity of fuels received
One-way rentals:If the rented vehicle is returned to another city or office of Balkan PMS Group additional charges may apply.
On request a vehicle can be delivered everywhere in Bulgaria.
Additional driver:Additional drivers are allowed. Additional driver fee per day applies.
Additional accessories:Roof racks and GPS navigation are additionally charged for the rental period.

Services in non working hours:If the vehicle is rented or returned in non working hours an additional fee of 20.00 € applies. Working hours: Monday – Sunday 09:00h – 17:30h.
Border exit:Border exits are available on advance request. Additional fees apply. Some destinations are not allowed.
For specific prices of the waivers/insurances and the additional accessories, please contact us.

Cancelation / amendment and refund policy: In case of a booking cancellation less than 72 hours before pick up time a fee of 50 % of the total rental price will be charged.In case of no show no prepayment will be refunded.If the booked vehicle in not available, a vehicle from the same or a higher car group can be provided free of charge. All booking prepayments will be fully refunded, if an alternative vehicle cannot be provided