Frequently Asked Questions

Listed below are the questions most frequently asked by customers of the Balkan PMS Travel

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24 hours before your departure you can check the pickup time in our office in Flora complex. We are open very day 8:30-17:30 during the winter season. For more details check your transfer voucher.

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Yes of course, we can offer a private transfer in these cases. Please contact us via Contact Us page to submit a request for assistance.

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Each passenger has an allowance of one suitcase and one piece of hand luggage. If you are travelling with excess luggage for example pushchairs, wheelchairs, golf clubs, ski equipment or any other out of the ordinary items, it is imperative we are made aware . Please write it down in the comments section when submiting a order. 

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Our website will allow you to book your chosen transfer up to 24 hours prior to departure. If you require a transfer inside 24 hours, you can contact us via the contact form. If you are already in Borovets and you want to book a departure transfer you can visit BPMS booking office in Flora complex.We are open every day 8:30-17:30 during the wither season. We will do our best to accomodate your requirements.

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Balkan PMS Travel reserves the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behavior is considered to be abusive and could pose a threat to the driver, the vehicle or the other passenger(s). Balkan PMS Travel operates a complete non smoking policy in all vehicles used.

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A one-way price will include a single journey, either from the airport to your accomodation or from your accomodation to the airport. A return booking includes both the arrival and departure transfer from the airport to accomodation upon arrival and from your accomodation to the airport on departure. The price also includes the carriage of a suitcase and a piece of hand luggage per person. The price is inclusive of VAT.

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If you have any trouble with our transfer services you can contact us 24/7.

+359 895 525 006

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In most cases Balkan PMS Travel drivers speak English, although scheduling requirements may mean that occasionally a non-English speaking driver may carry out a transfer.

But the driver will at all times know where he is going and will stop if you ask him to.

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Your voucher confirmation is your receipt.

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Yes, subject to availability please let us know as soon as possible.

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Contact us in our office giving details of the transfer and the missing items. We will then deliver them to you. In some circumstances a charge may be applicable.

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To order a Transfer service you must follow the booking procedure. 1. Booking requests are accepted only by our online booking form or e-mail, NOT over the phone. All orders must be received at least 24 hours in advance prior your departure. Balkan PMS Travel is entitled to refuse or accept any order sent by you. 2. If your order is accepted, we will confirm by e-mail and send you an invoice for payment. 3. Only prepaid services are guaranteed. Balkan PMS Travel reserves the right to cancel any booking that have not been paid within the validation dates. Once we receive the payment, we will send you a confirmation voucher with all needed information. It is the customers responsibility to travel with their Voucher, which lists arrival instructions and all of the relevant local contact numbers in the event of an emergency and local office reconfirmation hours and contact number. 4. If your booking details change, you can amend your booking up to 24 hours prior to your departure, subject to payment of any difference in the applicable prices. For modification in less than 24 hours prior the actual transfer, changes are subject of availabilities and surcharges may apply. 5. You confirm that all details you provide to us for the purpose of purchasing the transfer service will be correct, that the credit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Transfer service. We reserve the right to obtain validation of your credit or debit card details before providing you with the Transfer service. If validation cannot be obtained and payment is not made, we reserve the right to cancel the Confirmation and the service will not be performed.

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Yes, we can fit in the bus if you require one, please mark the child seat section when booking on www.balkanpms-travel.com.

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Not to worry. The flights are monitored, so the driver will know when you are due to arrive and will be waiting for you in the Arrivals.

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Balkan PMS Travel do store your email address and postal address for order processing and invoicing purposes. We don`t store your card details once the deposit is paid. You will receive payment confirmation for the deposit you have paid and copy of the receipt. There is no link between this data and your credit/debit card details for future transactions.

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Booking online on www.balkanpms-travel.com is absolutely secure. Your credit card data is encrypted through SSL (Secure Socket Layers) and will stay strictly confidential.